"Ms. Richardson consistently demonstrates a strong commitment to ensuring that the Compact services are delivered to youth and families in a timely manner. She responds promptly to inquiries in UNITY, as well as to emails and telephone calls, within five to ten minutes of receiving notifications to assist states' compact offices and her local staff. Ms. Richardson works diligently to prevent her cases from being listed as overdue. She takes the initiative to support the Deputy Compact Administrator with pending correspondence.